Payment & Shipping

We strive to make your shopping experience seamless and convenient. Below you will find detailed information about our payment methods and shipping procedures.

Payment Methods
We accept a wide range of payment options for your convenience:

  • Credit and Debit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Bank Transfer (for selected orders)
    All payments are processed through a secure, encrypted gateway to ensure the safety of your financial information.

Order Processing
Orders are typically processed within 1-2 business days after payment confirmation. You will receive an order confirmation email once your payment has been successfully verified. Please note that we do not process orders on weekends or public holidays.

Shipping Methods
We offer several shipping options to meet your needs:

  • Standard Shipping: 5-7 business days
  • Express Shipping: 2-3 business days
  • Next Day Delivery (where available)
    Delivery times are estimates and commence from the date of shipment, not the date of order. Please note that these times may be extended during peak seasons or due to unforeseen circumstances.

Shipping Destinations
We currently ship to most European countries. Shipping costs and delivery times vary depending on the destination. For specific rates to your country, please proceed to checkout where the costs will be calculated automatically.

Shipping Costs
Shipping costs are calculated based on your location and the total weight of your order. Free standard shipping is available for orders exceeding a specific amount, which will be clearly displayed during the checkout process.

Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package’s journey. You can also check your order status by logging into your account on our website.

Customs and Import Duties
For international orders outside the European Union, please note that additional customs fees, import duties, or taxes may be applied by your local authorities. These charges are the responsibility of the recipient and are not included in our product or shipping prices.

Address Accuracy
Please ensure your shipping address is complete and accurate. We cannot be held responsible for packages shipped to incorrect addresses provided by the customer. If a package is returned to us due to an address error, additional shipping charges will apply for reshipment.

Lost or Damaged Packages
In the rare event that your package is lost in transit or arrives damaged, please contact our customer service team within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue promptly.