Frequently Asked Questions

Find quick answers to common questions below. If you need further assistance, our customer service team is here to help.

Orders & Payment

How do I place an order?
Browse our collections, select your items and add them to your shopping bag. Proceed to checkout where you’ll be guided through the payment process.

What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and select regional payment methods where available.

Can I modify or cancel my order?
We process orders quickly to ensure fast delivery. Once an order is placed, modifications may not be possible. Please contact us immediately for assistance.

Shipping & Delivery

What are your shipping options?
We offer standard (5-7 business days) and express (2-3 business days) shipping to most European countries. Exact delivery times vary by destination.

How much does shipping cost?
Shipping costs depend on your location and order weight. Free standard shipping is available for orders over a specified amount.

When will my order arrive?
Delivery times begin from when your order ships. You’ll receive a tracking number via email once your order is dispatched.

Returns & Exchanges

What is your return policy?
You may return unworn, tagged items in original packaging within 30 days of delivery for a full refund.

How do I return an item?
Initiate returns through your account. Generate a return label, include the completed form with your package, and ship using a traceable method.

When will I receive my refund?
Refunds are processed within 7-10 business days after we receive and inspect your return.

Products & Care

How do I determine my size?
Refer to our detailed size guide on each product page. Measure yourself and compare with our measurements for the best fit.

How should I care for my items?
Care instructions are provided on each product’s label and description page. Follow these guidelines to maintain your items’ quality.

Account & Technical

How do I create an account?
Click “My Account” and complete the registration process. An account lets you track orders and save your information.

I forgot my password.
Use the “Forgot Password” feature on the login page. We’ll email you a link to reset your password.

My promo code isn’t working.
Ensure the code is entered correctly and check its validity period. Only one promo code can be used per order.